Cross functional Team

A Cross-functional team is a group of people with different functional expertise working toward a common goal. It may include people from finance, marketing, operations, and human resources departments. Typically, it includes employees from all levels of an organization. Members may also come from outside an organization (in particular, from suppliers, key customers, or consultants).


the cross functional team is a group of expert people working together in order to reach a common goal using “action learning” (a process for problem solving that involves people with varied levels of skills and experience).

All these people have different competencies and backgrounds, and may come from both inside and outside of the organisation; this mix of skills and abilities, combined with an efficient communication-process, consent an over-adaptation against the faster-changing environment enforced by a continuing growing-up facing method against competitors.


  1. Works like a self-directed team responding to broad, but not specific directives.
  2. The decision making process may depend on consensus, but often is led by a leader.
  3. Issues commonly dealt with by cross-functional teams are quality improvement and product development.
  4. Frequently members of cross-functional teams will also be members of other teams.

Why introducing CFT?

The new scenario is imposing to company to be more flexible and make more often strategic and tactical decisions in order to manage every kind of situations (especially unespected situations).

Main reasons:

  1. Solve problems that affect multiple parts of the organisation
  2. Improuving projects that cross organizational lines
  3. Coordinating and improuving working processes, ongoing processes and activities
  4. Accomplish tasks and reach goals that requires multiple kowledge, skills, experiences and different abilities


  1. Find the optimal mix of skills and expertise (right people): The most important factor is to find people, with the right skills and lots of enthusiasm for the task, with an high level of involvement (like people linked to the organisation, or working for the organization)
  2. Clarify the objective and the outcome: explaining, very clearly, what the team is soupposed to do and what is the conclusion of the task, could focus people on the real objective without useless distractions
  3. Identify roles and responsabilities of team members: in this way everyone know which role is covering inside the team and could understand better what his needs and his links with other people, important for his task, inside and outside the team.
  4. Mix personalities: get into the team the right mix of personalities can have an huge effect on the functionality of the team; (Matteo's Part and Appendix)
  5. Four stages of proper building:

6. Determine strategies and solutions to accomplish the task

7. Determine timeline and actions

8. Supervision and monitoring

    1. Motivating people
    2. Facilitate commnications
    3. Delegate operations
    4. Resolve conflicts between people


Cross functional team gives at the organization some tools useful to face a great number of difficult situations:

1. CFT provides a faster exchange of informations between all levels of the organisation; in this way the organization can face the increasing importance of quality and speed integration of informations.

2. with these features, as such as: maximisation of different skills of team members, better achievement of tasks by the employees, improvement of products and services quality , more attention toward innovation and technology, amplification of motivational skills and involvement of the employees, transfert of some managerial competences to the team, reducing the leader's decisional area, there is an improvement of productivity that increases competitiveness of the organization.

  1. Strong contribute to the business strategy
  2. Improves employee motivation and involvement
  3. Reduces the fear of the workforce/managers caused by devolving decision-making
  4. Real good improvement in understanding training needs and ways of communications and consultations in all levels of the organisation
  5. Consent eforts on employee development
  6. Faces the environmeantal changes in reaching goals from unidirectional/hierarchical structure to multidirectional & intra-team structure that permit an interactive process encouraging consensus and freedom in decision making situations of teams

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